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Marketplace

Your buying and selling journey with agents by AI and CX on all channels

At Lab, the buying and selling journey is designed to participate in people's lives in every interaction, preferred channel and mapping of their consumption needs. The future of retail involves personalizing the online shopping experience with data, artificial intelligence, humanized service and integrated channels that, in addition to increasing sales, promote a fluid, safe journey and maintain a continuous conversation throughout the entire journey.

Our approach is focused on integrating your marketplace's sales processes with an omnichannel CRM and AI agents that automate tasks, provide segmented service and increase the engagement of online buying and selling interactions, reducing cart abandonment rates.

From decision making to conversion, accompany your customer and create a marketplace with a complete view of the performance of your products, relationships, logistics and anti-fraud processes that increase your profits and generate a more relevant consumer offer in the market.

We are simplifying the consumer journey and bringing AI, customer service and integrated channels to scale your online sales and overcome the challenges of growing your business and CX.

Faster and more accurate decision making.

Our approach to the future of retail involves the integration of AI agents, CRM and human service, with the aim of interacting with customers and offering personalized, fast and accurate responses throughout the consumer journey.

01

Customized Experience.

Create a personalized journey between your marketplace and CRM that not only identifies your customer and their consumer interests, but also integrates strategy, technology, design, offers and flawless execution to increase your funnel and growth

02

Omnichannel integration.

Our HUB of low-code integrations is capable of carrying out a continuous communication journey across all channels to connect customers and their requests, through digital, human or automated interactions - from WhatsApp to CX support, maintain a single conversation with history.

The Lab simplifies
your future

Banner AI

The future of retail and numbers.

Our approach to the future of retail involves the integration of AI agents, CRM and human service, with the aim of interacting with customers and offering personalized, fast and accurate responses throughout the consumer journey.

1.32 billions

Estimated requests and interactions from our omnichannel HUB between 2023 and Q1 2024.

80 billions

Gartner predicts a reduction in human service costs of US$ 80 billion by 2026.

Source: Gartner Predicts Conversational AI

$3.5 trillions

Estimated B2C sales via marketplace in 2024.

Source: Global Banking and Finance

2.64 billions

Number of digital buyers globally.

Source: Global Banking and Finance

Success histories.

Health Tech

I just want to thank you for the team, it's been a fantastic experience. I think the level of commitment and group delivery has been incredible.

Pedro

Hapvida

Pedro

Reinvent with lab.

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